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A fully conversational generative AI voice and chat agent.

Address agent productivity, low digital adoption, and insights limitations.

Transcribe every call with the world's most accurate speech-to-text technology.

Automate call summaries for all your customer interactions.

Improve agent productivity with automated responses.

We are honored to be named not only a leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 report, but to be called “this market’s undisputed leader in AI-led innovation.”

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Solutions

Real-time Agent Assist

Improve support with real-time agent assistance for faster resolutions and better performance.

Agent Productivity

Boost productivity by automating simple tasks and supporting agents in complex conversations.

Speech Analytics

Unlock insights from customer calls with real-time speech analytics, improving transcription accuracy and agent performance.

Agent Retention

Reduce churn with AI-powered tools that automate tasks, support complex interactions, and provide real-time insights to improve their performance.

Self-service Insights

Analyze detailed workflows and interactions to identify and automate repetitive tasks for increased efficiency.

Sales Productivity

Enhance sales productivity with ASAPP by automating tasks, providing real-time insights, and intelligent sales assistance.

Quality Management

Enhance customer service with real-time quality management, featuring live dashboards, automated notes, and activity analysis.

CSAT Improvement

Improve CSAT with GenerativeAgent™ handling queries and AutoSummary™ providing sentiment analysis, reducing training costs and turnover.

In this eBook, we examine the impact of agent churn in the contact center and consider a new approach. It’s radical innovation with generative AI poised to deliver radical results.

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Watch this webinar on-demand to learn how generative AI can help contact centers get around the challenges of agent churn.

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Agent churn is bad. What if it didn't matter?

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Agent churn is bad. What if it didn't matter?

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Agent churn is bad. What if it didn't matter?

Agent churn is bad. What if it didn't matter?

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Maximize the returns on your CX automation investments

Maximize the returns on your CX automation investments

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5 Things to Watch Out for Before Trusting an AI Vendor

5 Things to Watch Out for Before Trusting an AI Vendor

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The Practical Guide to Safety with Generative AI Agents in the Contact Center

The Practical Guide to Safety with Generative AI Agents in the Contact Center

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A Practical Framework for Generative AI in Your Contact Center

A Practical Framework for Generative AI in Your Contact Center

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State of the Tech: AI in the Contact Center

State of the Tech: AI in the Contact Center

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Generative AI Agents for CX: Separating Fact from Fiction

Generative AI Agents for CX: Separating Fact from Fiction

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Identifying the Ideal Use Cases for GenerativeAgent™

Identifying the Ideal Use Cases for GenerativeAgent™

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Navigating Generative AI for CX: Challenges, Opportunities, and What’s Next with Special Guest from Forrester

Navigating Generative AI for CX: Challenges, Opportunities, and What’s Next with Special Guest from Forrester

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Choosing the Right Digital Platform for Your Contact Center

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Choosing the Right Digital Platform for Your Contact Center

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Transform your enterprise with generative AI • Optimize and grow your CX •

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