Join us on November 19th at 12pm EST for a webinar: Agent Churn is bad. What if it didn't matter?

Platform

A fully conversational generative AI voice and chat agent.

Address agent productivity, low digital adoption, and insights limitations.

Transcribe every call with the world's most accurate speech-to-text technology.

Automate call summaries for all your customer interactions.

Improve agent productivity with automated responses.

A girl on a phone.

Experience GenerativeAgent in action—an AI voice and chat agent as capable as your best human agent. In this interaction, you’ll see a customer asking for information about their bill.
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Let’s see how it handles customer care safely and autonomously.

Solutions

Real-time Agent Assist

Improve support with real-time agent assistance for faster resolutions and better performance.

Agent Productivity

Boost productivity by automating simple tasks and supporting agents in complex conversations.

Speech Analytics

Unlock insights from customer calls with real-time speech analytics, improving transcription accuracy and agent performance.

Agent Retention

Reduce churn with AI-powered tools that automate tasks, support complex interactions, and provide real-time insights to improve their performance.

Self-service Insights

Analyze detailed workflows and interactions to identify and automate repetitive tasks for increased efficiency.

Sales Productivity

Enhance sales productivity with ASAPP by automating tasks, providing real-time insights, and intelligent sales assistance.

Quality Management

Enhance customer service with real-time quality management, featuring live dashboards, automated notes, and activity analysis.

CSAT Improvement

Improve CSAT with GenerativeAgent™ handling queries and AutoSummary™ providing sentiment analysis, reducing training costs and turnover.

In this eBook, we examine the impact of agent churn in the contact center and consider a new approach. It’s radical innovation with generative AI poised to deliver radical results.

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Watch this webinar on-demand to learn how generative AI can help contact centers get around the challenges of agent churn.

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[Upcoming] The GenAI Shift: Key Findings for Bold Moves from CCW ‘Future Contact Centers’ Report

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[Upcoming] The GenAI Shift: Key Findings for Bold Moves from CCW ‘Future Contact Centers’ Report

Webinars

[Upcoming] The GenAI Shift: Key Findings for Bold Moves from CCW ‘Future Contact Centers’ Report

[Upcoming] The GenAI Shift: Key Findings for Bold Moves from CCW ‘Future Contact Centers’ Report

eBooks

Slash the cost of agent attrition

Slash the cost of agent attrition

eBooks

Generative AI agents: Key questions to ask every solution provider

Generative AI agents: Key questions to ask every solution provider

Webinars

Agent churn is bad. What if it didn't matter?

Agent churn is bad. What if it didn't matter?

eBooks

Maximize the returns on your CX automation investments

Maximize the returns on your CX automation investments

Webinars

5 Things to Watch Out for Before Trusting an AI Vendor

5 Things to Watch Out for Before Trusting an AI Vendor

eBooks

The Practical Guide to Safety with Generative AI Agents in the Contact Center

The Practical Guide to Safety with Generative AI Agents in the Contact Center

eBooks

A Practical Framework for Generative AI in Your Contact Center

A Practical Framework for Generative AI in Your Contact Center

eBooks

State of the Tech: AI in the Contact Center

State of the Tech: AI in the Contact Center

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Choosing the Right Digital Platform for Your Contact Center

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Choosing the Right Digital Platform for Your Contact Center

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Transform your enterprise with generative AI • Optimize and grow your CX •

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