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AI agents + Human agents: How the future of CX will blend both
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13 Feb
1 hour
AI agents + Human agents: How the future of CX will blend both
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Feb 13
1 hour
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Transforming CX interactions: How to scale generative AI agents for success
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30 Jan
2:00 PM ET
Transforming CX interactions: How to scale generative AI agents for success
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Jan 30
2:00 PM ET
eBooks
Evaluating generative AI agents for your contact center
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24 Jan
22 min
Evaluating generative AI agents for your contact center
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Jan 24
22 min
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CCW 2024 November Market Study - Future of the Contact Center
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1 Jan
11 min
CCW 2024 November Market Study - Future of the Contact Center
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Jan 1
11 min
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The GenAI Shift: Key Findings for Bold Moves from CCW ‘Future Contact Centers’ Report
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10 Dec
26 min
The GenAI Shift: Key Findings for Bold Moves from CCW ‘Future Contact Centers’ Report
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Dec 10
26 min
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Slash the cost of agent attrition
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4 Dec
7 min
Slash the cost of agent attrition
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Dec 4
7 min
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Generative AI agents: Key questions to ask every solution provider
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26 Nov
6 min
Generative AI agents: Key questions to ask every solution provider
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Nov 26
6 min
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Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •